Refund & Return

Thank you for shopping at dbshoma.com. We want you to be completely satisfied with your purchase. Please read our Refund & Return policy carefully before initiating a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be requested within 30 days of receiving your order.

• Certain types of goods are exempt from being returned, such as perishable items, custom-made products, or personal care goods.
• A receipt or proof of purchase is required to complete your return.

Once your return is received and inspected, we will send you an email or WhatsApp message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (such as Zelle, Visa, Mastercard, PayPal, Square, Apple Pay, etc.) within a certain number of days.

We only replace items if they are defective or damaged. If you need to exchange an item for the same article, reach out to us via email or WhatsApp to coordinate the return and replacement process.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund where applicable.